Good leadership is always about the goals, never about the role.

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Meet our team

The pillars of IMS Group

United by a shared spirit of ‘Being Team’, our leaders are driven by a relentless commitment to excellence and unwavering ethical standards.

Working towards becoming a dominant workforce powerhouse, propelled by innovation and leading-edge technology, the team not only envisions to empower our partners (customers) with boundless potential, but also shape their future.

With a collaborative mindset that consistently chooses ‘we’ over ‘me’, our team transforms the company’s vision into reality, delivering exceptional results that drive strategic growth, continuous transformation, and sustainable success.

Collectively as a team, we bring 60 years of experience across multiple industries and sectors. We leverage our unwavering spirit and visionary leadership to becoming a workforce solutions powerhouse through our different divisions.

ASHOK VITHLANI

ASHOK VITHLANI

GROUP CHAIRMAN AND CO-FOUNDER

Ashok Vithlani is a part of the Sales and Marketing industry for more than four decades. From being a selling agent for a variety of products to climbing all the way to the top as Director for the Polad Group of Companies, his journey is embedded with hard work, determination, and self-belief. He was also the CEO of Rasna, India’s largest-selling soft drink concentrate, carrying it from local market to national and international markets, and converting it into an esteemed brand. Since then, he is successfully contributing to launching marketing communication plans for numerous products and brands. Today, he is a proficient business speaker, and an expert who is a part of the BOD panel of several companies. He was also a Board member of Mudra Communications, one of India’s leading advertising agencies, for 20 years. Right from providing consultation to various national and international organisations, he assists businesses and students acquire knowledge of marketing communications and branding.
Amit Somiaya

AMIT SOMAIYA

GROUP CEO AND CO-FOUNDER

In his journey of 25 years, Amit Somaiya has consistently showcased his ability and potential to understand, and bring value to an extensive variety of business interests across diverse fields. With 18 years of offshoring expertise, he’s an industry luminary who built an organisation from scratch, now thriving with a 3,000-strong team. His business spans 40 countries, serving over 250+ diverse clients and specialties worldwide.

His interest, experience, and expertise in an array of business specialisms have enabled him to make a significant impact throughout his career path. His skills have helped in driving foreign direct investments into multiple modern-day organisations and start-ups.

Known for his exceptional people skills and strategic acumen, his ability to connect with and inspire teams, coupled with his tactical thinking, has been instrumental in the organisation’s remarkable journey of growth and success.

He asserts in his own words, “Innovation in our culture; Passion in our hearts! We strive to bring cutting-edge solutions that help our clients deliver business excellence.”

RHONA DRIGGS

RHONA DRIGGS

DIRECTOR - IMS GROUP | CEO - EMPRESARIA GROUP

Rhona Driggs is Director of IMS Group, and CEO of Empresaria Group, a publicly listed global staffing specialist based in the UK, operating across 6 sectors in more than 19 countries. She has over 30 years of experience working in international companies within the staffing sector, and has a proven record of delivering growth and driving innovation. She is recognised since the past six consecutive years as one of Staffing Industry Analysts’ ‘Global Power 150 – Women in staffing’. She was also named in 2020 and 2021 as one of Europe’s Top 100 most influential leaders in staffing. She is recognised as a thought leader in the sector, with an in-depth knowledge of contract/permanent staffing, MSP, RPO, and offshore recruitment. Passionate about supporting the advancement of women in business, she has recently published her first book called ‘Together We Rise’ with several industry colleagues. A member of the Women Business Collaborative (WBC) Advisory Council, an organisation that strives to achieve equal position, pay, and power for all businesswomen, she is also an active member of several industry groups advocating for women in staffing and supporting DE&I.
TIM-ANDERSON

TIM ANDERSON

DIRECTOR - IMS GROUP | CFO - EMPRESARIA GROUP

Tim Anderson has over 20 years of post-qualified experience working for listed and private equity-backed businesses across a number of sectors. He joined Empresaria in 2018 from a leading cellular immunotherapy company, where he was Group Finance Director. Prior to this, he held a number of finance positions in three FTSE 100 businesses, covering all aspects of finance. He has a proven track record in developing the finance teams and structures of organisations with a focus on driving efficiencies, developing strong control frameworks, and supporting strategic objectives. He has significant experience in mergers and acquisitions having worked for a number of acquisitive organisations. He is a member of the Institute of Chartered Accountants in England and Wales, after qualifying with KPMG.

We manage key business functions, and are the driving force behind creating breakthroughs and addressing breakdowns. We utilise our experience and expertise to uphold operational excellence, effective decision-making, providing mentorship, and leadership development.

Jagdeep Kochar

JAGDEEP KOCHAR

CHIEF EXECUTIVE OFFICER - IT AND IT SERVICES

IMS Nucleii

Jagdeep Kochar is a veteran of the IT industry, with 39 years of invaluable experience, and unparalleled credentials in implementing and managing large-scale and successful IT, IT services, and e-Governance projects. Out of his total experience, two decades of his journey were as the CEO of IT and IT services businesses, both in the Government and private sectors. During the initial years of his career, he was involved in implementing manufacturing projects for electronics and consumer durables in the private sector, and helped organisations with their automation plans using technology and IT. While the IT industry was picking up in India, he led his teams to set up large IT systems, networks, and software applications, including ERP.

Under his leadership, his teams have implemented many local and national level state projects, including the e-procurement initiative for the state of Gujarat, and the Government of India; and designed, built, and managed more than 30 Data Centres in India, including for Gujarat state, ONGC, Mazagon Docks Limited, and GUVNL. His teams were also involved in multiple noteworthy projects, such as the PKI project for Bharat Electronics Limited for securing Electronic Voting Machines (EVMs), Mineral Administration solution meant to curb illegal mining for the states of Gujarat, Karnataka, and Maharashtra, and ‘Cashless Health Insurance Card’ project for millions of poor families of Gujarat (now, a national project). He has also led implementation of state-wide surveillance, and Intelligent Traffic Monitoring for Gujarat.

He has provided IT-related advisory services to the Ministry of Electronics and IT (MeitY-GoI), IIM – Ahmedabad, GIFT City project, IFSCA, AIC for the Government of Vietnam, and several private organisations. He has received about 15 national and international awards for various e-Governance projects, and a distinguished alumnus award from the prestigious Institute of Chemical Technology, University of Mumbai. In the past, he has served as the President of Gujarat Electronics and Software Industries Association and IIM – Ahmedabad Alumni Association, Vice Chairman of Asia PKI Forum, and Chairman Gujarat for ESC India.

Prashant Parikh

PRASHANT PARIKH

DIRECTOR - COMMERCIAL, INFRASTRUCTURE, AND TALENT ACQUISITION

IMS Group

Prashant Parikh owns asset management, and IT and infrastructure development experience, after having worked with numerous industries over many years. Before moving into the healthcare sector, where he played a pivotal role in setting up and managing a plant of medical disposables for Core Healthcare, he used his knowledge in developing sales and marketing strategies for Gujarat Steel Tubes. At the same time, he gained expertise in manufacturing, sales and marketing, supply chain management, people management, procurement, and so on. In 2001, he became the CEO of Ashima Ltd. for its garment division, where he worked with several international clients. In 2005, he became the Director of the Cross Byrne Design Studio, where he served for 13 years. His extensive expertise in negotiation and analytical skills enables him to take up the responsibility for defining strategic company goals and objectives, whilst working on new commercial and technology-driven opportunities. His everyday role includes building partnerships with stakeholders and suppliers, strategically overseeing company infrastructure, and monitoring budget & resource allocation.
SWATI PANDIT

SWATI PANDIT

VICE PRESIDENT - HR AND LEARNING & DEVELOPMENT

IMS Group

Swati Pandit has 16+ years of wealthy experience as an HR professional. She holds a strong belief in listening to people, and cares about the relationships built with people. Right from the design of HR processes, policies, and best practices to the implementation of them, she does it efficiently for the organisation. And because of these practices and consequent engagement, IMS Group has bagged the title of ‘Great Place to Work’ for consecutive years. She strongly believes that development and continuous learning brings people closer to their professional milestone.
JULIEANN FOUAD

JULIEANN FOUAD

CHIEF OPERATING OFFICER - UK, EUROPE & APAC

IMS People Possible

Julieann Fouad is a recruitment industry veteran. Her collaborative and progressive approach to business and team development has resulted in a track record of consistent achievement. She has worked with and within Top 5 Blue Chip multi-site global/national, government, and single-site SMEs, and is equally comfortable and competent working independently or with teams delivering outcomes at the front line or producing and driving strategic business plans and change programmes across multiple sites, teams, and operations. Her broad skill set and experience enable her to understand the challenges recruitment businesses face in the quest to develop effective and sustainable recruitment solutions for their clients and maximise profit for their business. Julie first experienced outsourcing as a client over 10 years, and now as a Chief Operating Officer – UK, Europe and APAC for IMS, she supports Recruitment Agencies in these regions to incept game-changing offshore solutions for their businesses.
BRYAN TWEED

BRYAN TWEED

CHIEF OPERATING OFFICER - NORTH AMERICA

IMS People Possible

Driven by the passion to provide customised, value-added workforce solutions for customers, Bryan Tweed’s contribution has been immense. A self-described “staffing industry lifer” for over 18 years, he has gained experience in nearly every aspect of the recruitment world, ranging from executive recruitment to workforce management operations, and global national account management to offshore delivery leadership.
Fenil Shah

FENIL SHAH

VICE PRESIDENT - OPERATIONS

IMS Decimal

Fenil Shah is a qualified Chartered Accountant, and an esteemed member of the Institute of Chartered Accountants of India. He has 8+ years of experience in the corporate world, and extensive experience working with clientele across diverse global businesses. He has experience with the UK, India, UAE, Singapore, and Australian accounting, where he offers his analytical and problem-solving skills.
Mit Somaiya

MIT SOMAIYA

VICE PRESIDENT

IMS Datawise

Mit Somaiya has 15+ years of experience in consulting and business operations. He was associated with various social businesses in Europe and Asia, consulting them on operational excellence and minimum quality standards. He specialises in strategic planning, operational benchmarking, optimising workforce efficiency, and foraying into newer business markets. He is responsible for expanding workforce solutions for the mortgage industry in the US, building partnerships and managing operations. His ability to make sound decisions in a fast-paced, dynamic setting with an ever-optimistic mindset has helped propel the business.
Rupendra chauhan

RUPENDRA CHAUHAN

SENIOR VICE PRESIDENT – UK OPERATIONS

IMS People Possible

Roger Smith has a total experience of 19 years, with 4 years in BPO, and 15 years in the recruitment industry. He is a Subject Matter Expert (SME) for the Healthcare sector, managing the UK and other European countries, and is taking care of non-healthcare sectors as well, including IT, Engineering, and Architects. He has successfully managed the top two companies across the UK in the healthcare space, with the prime objective of operational excellence and risk mitigation by process improvement. He has also headed the Healthcare academy team that remarkably transformed the regular source of healthcare-trained candidates for clients. Instrumental in key account management process implementation to service delivery, he has managed the largest back office and end-to-end recruitment for a strategic client, right from sourcing to the time candidates receive payment in their accounts. A firm believer in team engagement and team building, he has ensured working together with clients, understanding their requirements, and providing an unprecedented experience.
SMIT GAJJAR

SMIT GAJJAR

SENIOR VICE PRESIDENT - US OPERATIONS

IMS People Possible

Smit Gajjar has over 13 years of expertise in the Business Process Offshore and Recruitment industries. He has been managing various clients across North America, and has consistently delivered remarkable results and performance. His exemplary management skills have enabled him to develop a healthy bond with his teammates and build large, highly-skilled teams. His teams have proved themselves by delivering high-quality results for his clients. His experience is spread across industries like IT, Engineering, Pharmaceuticals, and Finance. He is a leader who is not just a great listener, but also shares his acumen and mentors others towards a prosperous career in recruiting. He is a visionary who foresees his client’s needs, which facilitates him to get a clear view to strategise, develop, and maintain performance and service standards.
Amit Somiaya

AMIT SOMAIYA

GROUP CEO AND CO-FOUNDER

IMS Group

In his journey of 25 years, Amit Somaiya has consistently showcased his ability and potential to understand, and bring value to an extensive variety of business interests across diverse fields. With 18 years of offshoring expertise, he’s an industry luminary who built an organisation from scratch, now thriving with a 3,000-strong team. His business spans 40 countries, serving over 250+ diverse clients and specialties worldwide.

His interest, experience, and expertise in an array of business specialisms have enabled him to make a significant impact throughout his career path. His skills have helped in driving foreign direct investments into multiple modern-day organisations and start-ups.

Known for his exceptional people skills and strategic acumen, his ability to connect with and inspire teams, coupled with his tactical thinking, has been instrumental in the organisation’s remarkable journey of growth and success.

He asserts in his own words, “Innovation in our culture; Passion in our hearts! We strive to bring cutting-edge solutions that help our clients deliver business excellence.”

  • IMS People Possible
  • IMS Decimal
  • IMS Datawise
  • IMS nHance
  • IMS Nucleii

The ‘flag’bearers of the flagship brand, we are dedicated experts in recruitment process outsourcing domain, handling key accounts, sales, and operations for YOU.

We are the leadership team handling key processes in outsourced accounting and financial back-office support domain.

‘Images’ are the new ‘Data’ – and we cross your ‘t’ and dot your ‘i’ when it comes to back-office operations, regulatory compliance, and process optimisation in this domain (of images).

We are your marketing experts implementing business strategies that significantly boost your brand awareness and customer engagement.

Your resilient team for IT success, providing full-spectrum support to transform your IT challenges into opportunities for growth.

IMS PEOPLE POSSIBLE (UK & APAC)

JULIEANN FOUAD

JULIEANN FOUAD

CHIEF OPERATING OFFICER

Julieann Fouad is a recruitment industry veteran. Her collaborative and progressive approach to business and team development has resulted in a track record of consistent achievement. She has worked with and within Top 5 Blue Chip multi-site global/national, government, and single-site SMEs, and is equally comfortable and competent working independently or with teams delivering outcomes at the front line or producing and driving strategic business plans and change programmes across multiple sites, teams, and operations. Her broad skill set and experience enable her to understand the challenges recruitment businesses face in the quest to develop effective and sustainable recruitment solutions for their clients and maximise profit for their business. Julie first experienced outsourcing as a client over 10 years, and now as a Chief Operating Officer – UK, Europe and APAC for IMS, she supports Recruitment Agencies in these regions to incept game-changing offshore solutions for their businesses.
Rupendra chauhan

RUPENDRA CHAUHAN

SENIOR VICE PRESIDENT - OPERATIONS

Roger Smith has a total experience of 19 years, with 4 years in BPO, and 15 years in the recruitment industry. He is a Subject Matter Expert (SME) for the Healthcare sector, managing the UK and other European countries, and is taking care of non-healthcare sectors as well, including IT, Engineering, and Architects. He has successfully managed the top two companies across the UK in the healthcare space, with the prime objective of operational excellence and risk mitigation by process improvement. He has also headed the Healthcare academy team that remarkably transformed the regular source of healthcare-trained candidates for clients. Instrumental in key account management process implementation to service delivery, he has managed the largest back office and end-to-end recruitment for a strategic client, right from sourcing to the time candidates receive payment in their accounts. A firm believer in team engagement and team building, he has ensured working together with clients, understanding their requirements, and providing an unprecedented experience.
Mradula Palore

Mradula Palore

Vice President - Sales And Key Accounts

With a solid foundation in sales, Mradula Palore has dedicated over 20 years to her field, working with companies like Dell and iYogi. Having expertise across IT, engineering, healthcare, and construction sectors, spanning UK and APAC regions, she engages with staffing firm owners, understanding their business challenges, and showcasing our value to 250+ firms. By streamlining client operations, she enables teams to focus on core activities. She also strengthens client relationships through in-person meetings across the UK and Australia.
Swapneel Joshi

SWAPNIL JOSHI

VICE PRESIDENT - OPERATIONS

Swapnil Joshi has 14+ years of experience in the staffing and consulting industry. A leader who is passionate about his profession, he has brought a wealth of expertise, particularly in UK Healthcare recruitment. In his career, he has worked in a variety of healthcare sectors, including primary and secondary care at NHS Recruitment, along with esteemed brands like HCL Workforce, UK. At IMS, his role has involved taking care of developing Healthcare agencies from a basic level, and supporting & growing existing businesses. Being an expert in people management, business set-up, and operations have enabled him to deliver outstanding exceptional solutions to our clients. For staffing companies, he has exhibited himself as a Subject Matter Expert (SME) in executing and developing transformational programmes. He has looked after managing end-to-end operations for strategic healthcare clients, being responsible for processes of recruitment, training, admin., compliance, placement, and payment.
Gaurav Patel

Gaurav Patel

Vice President - Operations

Gaurav Patel, an engineer by academic background, has worked in telecom, finance, customer support, and healthcare recruitment in his professional journey of over 21 years. His problem-solving mindset and passion for result-oriented conversations led him from customer support to specialising in UK healthcare recruitment. He has extensive experience in recruiting across various healthcare sectors, including doctors, nurses, AHPs, GPs, and social care workers.
ILYAS KHAN

ILYAS KHAN

VICE PRESIDENT - OPERATIONS

Ilyas Khan is an expert in the staffing and recruiting industry, where he has worked for over 12 years. After leading large-size teams from foundation and stabilisation to BAU, he has acquired strong operations and strategic account management skills. In his career, he has worked in an extensive range of industries, including Healthcare, IT, FinTech, Engineering, Construction, Banking & Finance, and O&G. In a bid to achieve advancements and exhibit excellence, he has always looked for challenges, and proved himself time and again.
Dhaval Joshi

Dhaval Joshi

Assistant Vice President - Operations

With over 14 years in recruitment, Dhaval Joshi has an extensive background in healthcare, construction, oil & gas, engineering, and IT. His strengths lie in business analysis and account management, where he ensures strategic solutions that align with client needs. His experience in launching new projects and leading large teams showcases his ability to drive successful outcomes, as he combines practical knowledge with strategic insight to create value for clients and teams alike.
Anand kansara

Anand Kansara

Assistant Vice President - Operations

With over 12 years in operations management, Anand Kansara excels in client relationship building and strategic leadership. His role involves managing recruitment operations, ensuring SLA adherence, and driving quality client experiences. He has a proven track record in team mentorship, process improvement, and managing cross-functional initiatives. His experience includes planning and executing implementation plans that enhance productivity and efficiency, reflecting his commitment to sustainable growth.
Darshan Tanna

Darshan Tanna

Assistant Vice President - Operations

Darshan Tanna brings a wealth of expertise with over 17 years in diverse industries, including recruitment healthcare, oil and gas, customer service and aviation. His specialisation shines in the recruitment healthcare sector, where he has dedicated 11+ years to master the unique demands and complexities of this field. Known for his deep industry insights and commitment to excellence, he has a proven track record in delivering strategic talent solutions that meet and exceed client expectations.
Faeem Baghad

Faeem Baghad

Assistant Vice President - Operations

Faeem Baghad, an operations professional with 11 years of experience, has been driven by a passion for turning ideas into reality. He specialises in IT/Non-IT, healthcare, engineering, life sciences, and construction recruitment. Known for his dynamic approach, he brings a blend of strategic thinking and hands-on execution to his work. His background in recruitment has honed his skills in managing complex projects across various sectors, ensuring efficient and effective service delivery. His enthusiasm and commitment to operational excellence make him a key contributor to organisational success.
Devendra Marwah

Devendra Marwha

Assistant Vice President - Operations

Devendra Marwha brings 14 years of experience in the recruitment industry, with 11 years dedicated to international recruitment and 3 in the domestic sector. His dual experience as both client and supplier provide him with a unique understanding of client expectations, which he uses to mentor and guide his team effectively. Instrumental in establishing the Australian division from scratch in 2021 that now boasts over 100 recruiters, his background in client onboarding and implementation played a crucial part in scaling the division. His expertise lies in recruitment, particularly in domestic medical billing and international staffing solutions.
Vishal Shah

Vishal Shah

Assistant Vice President - Operations

Vishal Shah has been dedicated to UK healthcare since starting his career. With over 13 years of experience, he excels in delivering exceptional customer service to UK-based nursing agencies. He manages client support beyond standard office hours, ensuring that adhoc shifts are arranged seamlessly for candidates, while generating revenue for clients. His deep understanding of client needs and his proactive approach to problem-solving have positioned him as a valuable asset in the healthcare domain, consistently contributing to client satisfaction and business success.
Blake Golding

Blake Golding

Senior Manager – Sales and Client Relations

Blake Golding leads healthcare offshore workforce solutions for UK, bringing over 16 years of experience within the UK healthcare sector. He collaborates with international partners to ensure regulatory compliance and effective integration of offshore talent in both NHS and private healthcare settings. Recognised for his expertise in governance and compliance, he has implemented robust operational frameworks that drive performance and productivity. His commitment to process improvement and high ethical standards aligns seamlessly with our mission to support UK healthcare clients. His in-depth knowledge and dedication to quality make him a respected figure in the healthcare industry.
Ma Celilne Dalacruz

Ma Celine Dela Cruz

Senior Manager - Operations

Ma Celine brings over 10 years of experience in the RPO industry, having worked across North America, the UK, and the Asia-Pacific region. Her career spans diverse sectors, including telecommunications, aerospace, defence, light industries, engineering, and healthcare. She possesses a comprehensive understanding of end-to-end recruitment, from sourcing to onboarding, and excels in building high-performing teams, creating strategic talent pipelines, process enhancement, and operational efficiency. Passionate about aligning talent with opportunity, she thrives in multicultural environments focused on innovation and growth.
Sachin Acharya

Sachin Acharya

Senior Manager - Business Development

Sachin Acharya leverages his 17 years of experience to deliver tailored recruitment solutions. Beginning his career as an executive at Zenta for CapitalOne Bank, he has since built a strong sales career across organisations like TCS, 3 Global Services, De-Atlantic, and Colvill Research. He excels in crafting innovative, client-centric solutions that drive revenue and build long-term relationships. His strategic approach ensures each solution aligns with his clients’ unique objectives.
Kathleen Yuille

Kathleen Yuille

Senior Manager - Business Development

Kathleen Yuille is a strategic and hands-on recruitment and talent acquisition leader with over 30 years of expertise in the recruitment sector. Her commercially astute approach has consistently driven exceptional results, transforming talent acquisition strategies, and elevating employer brand awareness. She has extensive experience in the full recruitment cycle, excelling in candidate attraction, succession planning, employee engagement, and performance management. Her leadership has led award-winning recruitment teams that have delivered outstanding candidate experiences across commercial, industrial, professional services, engineering, and technical sectors.

IMS PEOPLE POSSIBLE (NORTH AMERICA)

BRYAN TWEED

BRYAN TWEED

CHIEF OPERATING OFFICER

Driven by the passion to provide customised, value-added workforce solutions for customers, Bryan Tweed’s contribution has been immense. A self-described “staffing industry lifer” for over 18 years, he has gained experience in nearly every aspect of the recruitment world, ranging from executive recruitment to workforce management operations, and global national account management to offshore delivery leadership.
SMIT GAJJAR

SMIT GAJJAR

SENIOR VICE PRESIDENT - OPERATIONS

Smit Gajjar has over 13 years of expertise in the Business Process Offshore and Recruitment industries. He has been managing various clients across North America, and has consistently delivered remarkable results and performance. His exemplary management skills have enabled him to develop a healthy bond with his teammates and build large, highly-skilled teams. His teams have proved themselves by delivering high-quality results for his clients. His experience is spread across industries like IT, Engineering, Pharmaceuticals, and Finance. He is a leader who is not just a great listener, but also shares his acumen and mentors others towards a prosperous career in recruiting. He is a visionary who foresees his client’s needs, which facilitates him to get a clear view to strategise, develop, and maintain performance and service standards.
NIRAJ JHA

NIRAJ JHA

VICE PRESIDENT - OPERATIONS

Niraj Jha has more than 12 years of experience in the staffing industry. He has extensive practical experience in managing a large portfolio of clients from various industries. He is also in charge of overall account management, delivery management, and operational management. He has been able to build large successful teams from scratch because of this rich experience in staffing. Apart from being a leader, he is a knowledgeable advisor who guides others to be their best.
PRASHANT BANERJEE

PRASHANT BANERJEE

VICE PRESIDENT - OPERATIONS

Prashant Banerjee is a seasoned professional with over a decade of experience in the staffing and recruitment industry, starting in 2010. He has gained extensive exposure in VMS/MSP, Direct Client, and RPO-ORS business models. His expertise lies in Operations Management, Service Delivery Management, Offshore Business Operations, Client Implementation, Strategic Account Management, Team Building, Performance Review, and Business Process Re-engineering. He leads the management of several US-based staffing clients, and facilitates staffing solutions for a range of industries, including IT, Banking, Engineering, and Healthcare. His leadership style inspires and motivates others to reach their full potential, and fosters the growth of new leaders. He plays a pivotal role in implementing processes, policies, and procedures that enable efficient and effective operations to achieve overall business objectives.
Saif Khan

Saif Khan

Assistant Vice President - Sales and Key Accounts

With over 20 years of experience in customer service, training, operations, and sales, in the US, Canada, and UK, Saif has developed a comprehensive skillset. This diverse background provides him with a unique perspective on international markets and customer engagement strategies. He excels in fostering team collaboration and enhancing operational efficiencies, driving success in various organisational settings. His knowledge to implement effective marketing and sales strategies positions him as a valuable contributor across diverse landscapes.
Eric Dorsey

Eric Dorsey

Assistant Vice President - Sales and Key Accounts

Eric Dorsey is an accomplished healthcare professional with over 15 years of experience as a Registered Nurse (RN), and a deep specialisation in clinical and business development. His expertise spans healthcare staffing, operational efficiency, and strategic growth, having successfully built and scaled a healthcare staffing agency before transitioning into leadership roles, where he focused on innovative workforce solutions. His dual background in clinical practice and business management uniquely equips him to understand the needs of healthcare providers, and align strategic solutions that enhance service delivery. He is dedicated to leveraging his clinical insights and business acumen to drive impactful partnerships and growth initiatives.
Allan Fonseca

Allen Fonseca

Assistant Vice President - Operations

With a total of 20 years of experience in both BPO and KPO sectors, Allan strives to continuously improve and elevate his skills, aspiring to achieve even greater heights in his professional journey. Passionate about the principle of collective growth, he began his career in the BPO industry, gaining valuable experience and connecting with diverse cultures.
Sagar Jaiman

Sagar Jaiman

Assistant Vice President - Operations

With 12 years of professional experience, Sagar has dedicated 11 years to the recruitment industry, complemented by a year in US mortgage processing. He possesses a deep understanding of talent acquisition, and a proven track record in identifying and securing top-tier candidates across various sectors. He is skilled in developing effective recruitment strategies that align with organisational goals, enhancing both candidate experience and client satisfaction. He applies a strategic and analytical approach to recruitment, ensuring a thorough understanding of market trends and client needs. His commitment to excellence and continuous improvement makes him an asset in any recruitment endeavour.
Vishal Chopra

Vishal Chopra

Assistant Vice President - Operations

With a decade of experience in the recruiting industry, Vishal specialises in IT financial recruitment, focussing on the commercial, professional, technical, and engineering sectors as well. He possesses a deep understanding of the technical requirements of the roles he recruits for, enabling him to effectively match candidates with opportunities. Passionate about fostering meaningful connections, he is dedicated to providing tailored solutions that benefit both clients and candidates.
Ashish Biyala

Ashish Biyala

Assistant Vice President - Operations

With 11 years of experience, particularly in the MSP staffing domain, Ashish Biyala supports Fortune 500 clients across IT, financial services, and light industries. Known for his adaptability, integrity, and commitment to excellence, he excels in coaching and mentoring team leaders and employees, driving performance through motivation and effective team leadership.
Ghanshyam Chhabaria

Ghanshyam Chhabaria

Assistant Vice President - Operations

With nearly 21 years of experience, Ghanshyam has made a distinguished career in the US staffing sector, developing expertise across diverse domains. He consistently approaches responsibilities with professionalism and efficiency, making significant contributions to every organization. He consistently meets and exceeds goals, driven by a commitment to quality and precision. A strong proponent of time management, he successfully leads initiatives, showcasing his strategic planning and leadership skills.
Kashyap Gajjar

Kashyap Gajjar

Assistant Vice President - Operations

With over 8.5 years of recruitment experience across IT, engineering, and commercial sectors, Kashyap currently leads a dynamic team of 80+ recruiters and managers catering to various US staffing firms. Known for building high-performance teams from the ground up, he excels in implementing innovative recruitment strategies, and developing new processes tailored to meet industry demands. His commitment to fostering a collaborative environment drives both team success and client satisfaction in the ever-evolving recruitment landscape.
MARTINA BUGARIN

MARTINA BUGARIN

ASSISTANT VICE PRESIDENT - OPERATIONS

Martina is an accomplished offshoring professional, with 15+ years of experience in Business Process Offshoring Operations, Human Resources, and Learning & Development. Her diverse portfolio includes working with top US, Australian, and New Zealand brands, supporting their customer service arm.
Her passion for process, people development, communication, and compliance, coupled with her perpetual optimism, makes her lead the progress and growth of the Philippines division to an almost threefold increase.
Joy Lourdes Jose

Joy Jose

Assistant Vice President - Operations

Joylourdes Jose brings 15 years of dynamic experience in the RPO and BPO industries, starting as a recruiter and advancing to management roles. She is known for her exceptional client and people management skills, honed at PSG Global Solutions, where she managed one of their largest VMS accounts across diverse sectors, including IT, manufacturing, life sciences, finance, and engineering. At Korn Ferry, she spearheaded the North America RPO division, expanding the team from 7 to 70, and enhancing processes for efficiency. She later built the Manila Talent Delivery Centre for Jarvis Recruitment Group from the ground up. She is a strategic leader with a proven ability to drive growth and optimise recruitment operations.
James Heil

James Heil

Senior Manager - Sales and Key Accounts

James Heil is a seasoned professional with 23 years of extensive experience across various facets of the staffing industry, including sales, marketing, recruitment, and account management. He has worked closely with healthcare facilities, understanding the profound impact of placing providers in communities. His expertise extends to collaborating with offshore recruitment teams, optimising the recruitment process, and enhancing overall business efficiency for staffing agencies. He is driven to provide solutions that lower costs, speed hiring schedules, and increase healthcare accessibility.
Julie Soriano

Julie Soriano

Senior Manager - Operations

Julie Soriano carries 15 years of diverse experience across BPO, visa processing, and staffing industries. Starting her career in at HSBC Card Services as a Process Executive Collections Specialist, she quickly rose through various roles, showcasing her dedication to operational excellence and customer service. She has held pivotal positions at PSG Global Solutions Inc., CYNET Group, K-Monster Inc., and LNST, where she excelled in recruitment, operations management, and strategic sales growth. Her expertise in performance management, data analysis, and team building defines her approach, embodying resilience and a commitment to continuous improvement.
Fenil Shah

FENIL SHAH

VICE PRESIDENT - OPERATIONS

Fenil Shah is a qualified Chartered Accountant, and an esteemed member of the Institute of Chartered Accountants of India. He has 8+ years of experience in the corporate world, and extensive experience working with clientele across diverse global businesses. He has experience with the UK, India, UAE, Singapore, and Australian accounting, where he offers his analytical and problem-solving skills.
Nicola Gray

NICOLA GRAY

HEAD OF SALES - FINANCIAL SERVICE

With over 14 years of expertise in the payroll industry, Nicola is a seasoned sales professional known for enhancing performance and delivering outstanding results. She believes successful business development managers must possess strong communication and interpersonal skills, confidence, negotiation prowess, and practical research abilities. Nicola excels in networking and socialising, emphasising the importance of building trust and strong client relationships through attentive listening.
Karan Mahindru

Karan Mahindru

Assistant Vice President - Operations

Karan Mahindru has 18 years of experience in managing pay and bill, compliance, and credit control across healthcare, accounting, and other industries. He oversees comprehensive financial processes for a wide client base, including 20 healthcare and accounting firms, 3 US clients, 15 UK clients for R2R, and multiple APAC clients. His in-depth knowledge spans AR & AP reconciliations, balance sheet management, and strategic client collaborations. He mentors a team of around 100 members, while actively supporting sales and marketing teams. His commitment to learning and development drives team excellence.
Basant Khandelwal

Basant Khandelwal

Assistant Vice President - Operations

With more than 15 years of experience in payroll, accounts, and data analysis, Basant Khandelwal has deep-rooted expertise in the UK and Ireland recruitment landscape. He prioritises meticulous attention to detail, client-centric solutions, and compliance across his work. Known for his dedication to ongoing training and data security, he maintains high consulting standards that uphold the client’s reputation. His financial acumen and commitment to excellence enable him to deliver tailored, efficient solutions that meet client needs.
Hardik Parmar

Hardik Parmar

Senior Implementation - Process Partner

Hardik Parmar brings over 11 years of diverse experience in accounting, financial management, and business process optimisation. He has successfully applied his expertise in the hospitality, staffing, and property preservation sectors, driving strategic initiatives and aligning project executions with company goals. In the hospitality domain, he managed complex financial operations, while in staffing, he focused on payroll and financial planning. His involvement in property preservation ensured adherence to industry standards and cost-effective solutions. With comprehensive knowledge spanning restaurant, healthcare, and non-healthcare domains, he excels at streamlining processes, and optimising service delivery.
Mit Somaiya

MIT SOMAIYA

VICE PRESIDENT

Mit Somaiya has 15+ years of experience in consulting and business operations. He was associated with various social businesses in Europe and Asia, consulting them on operational excellence and minimum quality standards. He specialises in strategic planning, operational benchmarking, optimising workforce efficiency, and foraying into newer business markets. He is responsible for expanding workforce solutions for the mortgage industry in the US, building partnerships and managing operations. His ability to make sound decisions in a fast-paced, dynamic setting with an ever-optimistic mindset has helped propel the business.
GARY ARCHAMBAULT

GARY ARCHAMBAULT

ASSISTANT VICE PRESIDENT - SALES AND KEY ACCOUNTS

Gary has an MBA from the University of Northern Colorado and has an impressive track record of over 30 years in executive leadership and sales roles. Throughout his career, he has demonstrated a remarkable ability to build and lead successful teams. Some of his notable past positions include Owner and Principal of Hartford Stamp LLC, Senior VP of Business Development for Good Choice Preservation in Tampa, Florida, Senior VP of Business Development for Mortgage Contracting Services, National Sales Manager for Service link Field Services in Westminster, CO, Senior VP for Lumina Analytics based in Tampa, Florida, and Regional Sales Manager for Colonial Fund Group and The Patriot Group in Boston. In addition to his expertise in these areas, he also brings valuable industry and ownership experience in the restaurant and national franchise sectors.
Anoop Menon

Anoop Menon

Senior Manager - Sales and Key Accounts

Anoop Menon brings in 18 years of experience in the BFSI sector, specialising in financial services, investment banking, and general insurance. His background includes notable roles in Dell Inc., JP Morgan, and Visionet Systems, where he focused on fraud prevention, quality management, and customer success. Certified in ISO 9001 & 27001, he is highly skilled in credit card fraud prevention, commercial banking, and mortgage banking, contributing to his expertise in account and sales management. His commitment to quality and compliance strengthens his impact on our client success initiatives.
Faisal Hosahally

Faisal Hosahally

Senior Manager - Operations

With over 10 years of experience in the US mortgage industry, Faisal Hosahally specialises in back-office operations, regulatory compliance, and process optimisation. His sharpened focus on internal operations aids his expertise in managing large-scale workflows, and driving cross-departmental collaboration. He is committed to enhancing efficiency and quality, fostering a client-focused approach within the mortgage sector, and supporting both US and UK operations.
Tanzim Haussain

Tanzim Hussain

Senior Manager - Operations

With 13 years of experience, Tanzim Hussain is a seasoned leader in operational excellence and customer success, excelling in team leadership, process optimisation, and client engagement. His expertise spans customer experience management within BPO environments, end-to-end operations in sales & e-commerce, and EdTech support. His focus on innovation, coupled with his strategic approach to client satisfaction and compliance, drives sustainable growth across sectors.
Prashant Parikh

PRASHANT PARIKH

DIRECTOR - COMMERCIAL, INFRASTRUCTURE, AND TALENT ACQUISITION

Prashant Parikh owns asset management, and IT and infrastructure development experience, after having worked with numerous industries over many years. Before moving into the healthcare sector, where he played a pivotal role in setting up and managing a plant of medical disposables for Core Healthcare, he used his knowledge in developing sales and marketing strategies for Gujarat Steel Tubes. At the same time, he gained expertise in manufacturing, sales and marketing, supply chain management, people management, procurement, and so on. In 2001, he became the CEO of Ashima Ltd. for its garment division, where he worked with several international clients. In 2005, he became the Director of the Cross Byrne Design Studio, where he served for 13 years. His extensive expertise in negotiation and analytical skills enables him to take up the responsibility for defining strategic company goals and objectives, whilst working on new commercial and technology-driven opportunities. His everyday role includes building partnerships with stakeholders and suppliers, strategically overseeing company infrastructure, and monitoring budget & resource allocation.
Kruti Patel

KRUTI PATEL

VICE PRESIDENT

Kruti Patel, with her 13 years of diverse experience in the healthcare, real estate, FMCG, IT, and hospitality industries, supervises all aspects of IMS’ marketing, experience design, and brand communication across all business units. Right from linking the company’s innovations, products, and services to building IMS brands, creating awareness, and driving demand across all channels, she does it all with adeptness. Her core proficiency lies in bringing together traditional and experiential marketing with customer experience & insights, communications, and social responsibility that syncs with economic efficiency.
Himasha Pandya

Himasha Pandya

Manager - Operations

Himasha Pandya brings over 5 years of experience across technology, retail, non-profit, and finance sectors. Her career began as a marketing coordinator, where she developed strong skills in campaign management and data analysis. She has successfully implemented marketing strategies that significantly boosted brand awareness and customer engagement. Her expertise lies in leveraging data-driven insights to optimise marketing operations and drive growth. With a strong focus on market research, team management, and process improvement, she excels at coordinating cross-functional teams to ensure operational efficiency. Her passion for delivering impactful marketing solutions and customer service excellence defines her professional journey.
Mohini Joshi

Mohini Joshi

Manager - Business Development

With over a decade of experience, Mohini Joshi’s expertise spans business development, export sales, and team leadership across digital marketing, textiles, and healthcare. Known for her strategic approach, she has played a key role in driving revenue growth, establishing market presence, and fostering client relationships. Previous roles in export sales and business development have honed her negotiation skills and compliance with global trade regulations.
Jagdeep Kochar

JAGDEEP KOCHAR

CHIEF EXECUTIVE OFFICER - IT AND IT SERVICES

Jagdeep Kochar is a veteran of the IT industry, with 39 years of invaluable experience, and unparalleled credentials in implementing and managing large-scale and successful IT, IT services, and e-Governance projects. Out of his total experience, two decades of his journey were as the CEO of IT and IT services businesses, both in the Government and private sectors. During the initial years of his career, he was involved in implementing manufacturing projects for electronics and consumer durables in the private sector, and helped organisations with their automation plans using technology and IT. While the IT industry was picking up in India, he led his teams to set up large IT systems, networks, and software applications, including ERP.

Under his leadership, his teams have implemented many local and national level state projects, including the e-procurement initiative for the state of Gujarat, and the Government of India; and designed, built, and managed more than 30 Data Centres in India, including for Gujarat state, ONGC, Mazagon Docks Limited, and GUVNL. His teams were also involved in multiple noteworthy projects, such as the PKI project for Bharat Electronics Limited for securing Electronic Voting Machines (EVMs), Mineral Administration solution meant to curb illegal mining for the states of Gujarat, Karnataka, and Maharashtra, and ‘Cashless Health Insurance Card’ project for millions of poor families of Gujarat (now, a national project). He has also led implementation of state-wide surveillance, and Intelligent Traffic Monitoring for Gujarat.

He has provided IT-related advisory services to the Ministry of Electronics and IT (MeitY-GoI), IIM – Ahmedabad, GIFT City project, IFSCA, AIC for the Government of Vietnam, and several private organisations. He has received about 15 national and international awards for various e-Governance projects, and a distinguished alumnus award from the prestigious Institute of Chemical Technology, University of Mumbai. In the past, he has served as the President of Gujarat Electronics and Software Industries Association and IIM – Ahmedabad Alumni Association, Vice Chairman of Asia PKI Forum, and Chairman Gujarat for ESC India.

MANISH NAIK

CHIEF TECHNOLOGY OFFICER

Manish Naik is a seasoned IT professional with over three decades of experience spanning various domains such as networking, application development, information security, service support, data centre, and infrastructure projects. His core strengths lie in a comprehensive understanding of all IT areas, including technology implementation, project management, system design, information security, and infrastructure projects.
Throughout his career, he has been instrumental in several significant projects, including the design and management of one of the country’s most secure data centres, the First Tier IV State Data Centre for the Government of Gujarat, data centres of ONGC, Election Commission, SSNNL, Punjab Electricity Board, etc. He has also managed large-scale network projects, such as the one for GUVNL, which spanned the entire state of Gujarat with 1,200 locations and 25,000 endpoints. He has also been involved in surveillance projects like the Gujarat State-City Surveillance and Intelligent Traffic Monitoring Project. His international projects span countries like Vietnam, and multiple countries across Africa and the US. He has consulted for prominent organisations in the fields of pharmaceuticals, manufacturing, NBFC, PKI, universities, and the state and central government of India.

His achievements include pioneering efforts in the early days of Information Technology, like designing the barcoding system for the Gujarat State Education Board in 1996, and publishing the 10th and 12th examination results online for the first time in India in 1998.

Jitendra Jani

Jitentra Jani

Senior Vice President - Sales and Operations

Jitendra Jani, a dynamic business leader with 37 years of experience in the IT and software industries, has expertise in sales, operations, branding, and market penetration across various sectors, including manufacturing, retail, and finance. His approach combines market intelligence, strategic alignment, and consultative sales to drive business goals. His strong commitment to organisational purpose, paired with his collaborative problem-solving skills, has made him a vital asset in achieving sustainable growth, as he brings in a unique blend of technical and business acumen.
Kunal Roy

KUNAL ROY

ASSISTANT VICE PRESIDENT - OPERATIONS

Kunal Roy’s career began as a support engineer at IBM, followed by a role in the infrastructure team at HCL, before advancing to ECS Data Centre. With over 17 years of experience, he has managed IT infrastructure teams, overseeing servers, storage, virtualisation, and data protection projects. He is proficient in implementing, upgrading, and migrating infrastructure solutions, with expertise in firewalls, VPNs, cloud consulting, and strategic planning. He is passionate about using pervasive connectivity to increase business efficiency and agility. Being a collaborative leader, he is dedicated to mentoring teams, and ensuring seamless project execution, while staying abreast of evolving technology landscapes.
  • Accounting & Finance
  • Administration & Wellness, Commercials & Talent Acquisition
  • Human Resources & Learning and Development
  • Information Technology & Project Management Office
  • Marketing & Pre-sales

We bring together diverse talents to form the heartbeat of our company. Hiring the right talent, training and empowering them with breakthrough vision, and supporting them with conducive workplace environment, we also support all our brand leaders in their endeavours in creating breakthrough performance for our business.

SWATI PANDIT

SWATI PANDIT

VICE PRESIDENT - HR AND LEARNING & DEVELOPMENT

Swati Pandit has 16+ years of wealthy experience as an HR professional. She holds a strong belief in listening to people, and cares about the relationships built with people. Right from the design of HR processes, policies, and best practices to the implementation of them, she does it efficiently for the organisation. And because of these practices and consequent engagement, IMS Group has bagged the title of ‘Great Place to Work’ for consecutive years. She strongly believes that development and continuous learning brings people closer to their professional milestone.
Kushal Dadwal

Kushalchand Dadwal

Assistant Vice President - Human Capital

Kushal Dadwal brings 20 years of expertise across media, technology, outsourcing, and healthcare industries, with a focus on HR payroll, compliance, digital transformation, and process optimisation. His professional journey is marked by delivering impactful solutions in data, engineering, and business services. With a specialisation in HR automation and shared services, he has led multiple successful implementations, including SAP SuccessFactors and Greythr, enhancing operational efficiency. He is adept at optimising HR processes, streamlining compliance, and boosting productivity. His notable projects, like FBP (Flexible Benefits Plan), have significantly improved benefits administration. His strategic approach to digital solutions continues to drive business growth and operational excellence.
BHUVANESHWARI MANSHARAMANI

BHUVANESHWARI MANSHARAMANI

ASSISTANT VICE PRESIDENT - LEARNING AND DEVELOPMENT

Bhuvaneshwari has accumulated 14+ years of experience as an integral part of Talent Management for a broad spectrum of industries, including banking, telecom, and eCommerce. She specialises in executing seamless onboarding, training, and skill development for both new and tenured talent. Her expertise includes fostering collaborative environments and delivering impactful results across diverse operational landscapes. Her awareness of daily operations intricacies and client requisites helps her fulfil the Training, Quality, and Operations responsibilities and ensure the seamless execution of Learning and Development projects.

She is Six Sigma Black Belt certified and deeply understands Lean Audits and Compliance principles. Her project management proficiency has successfully piloted numerous audit-related projects, further demonstrating my commitment to precision in adherence to regulatory standards.

She has commandeered multiple organisational development initiatives as a T&D head, focusing on enhancing professional growth for executives and emerging leaders. She strongly advocates for customised training content, reflected in her proficiency in selecting and optimising Learning Management Systems (LMS). She also nurtures leadership within her team by conducting ‘Train-the-Trainer sessions.’

Her driving motto is, “Achieving excellence in life necessitates a commitment to openness, adaptability, and the ability to evolve in tandem with the changing times.”

Bala

Balaram Iyer

Senior Manager - Human Capital

Balaram Iyer is a seasoned Human Capital professional with 10 years of experience across BPO and the automobile industries. Known for his people-first approach, he excels at fostering collaboration and building meaningful relationships. His expertise lies in understanding individuals’ strengths, and creating opportunities for growth, with a focus on empathy, active listening, and open communication. He is committed to enhancing workplace culture and bridging gaps to boost team morale.
KETAN SHAH

KETAN SHAH

CHIEF FINANACIAL OFFICER

Ketan Shah has 30+ years of experience in achieving benchmarks, establishing growth, and executing expansion in statutory compliance, ERP implementation, financial management, auditing, MIS reports, vendor management, and team management. His experience is qualitative in nature because of his background in business & corporate accounts and finance. His rich experience also enables him to build and manage cross-cultural teams across geographies. Right from excelling at mapping business requirements to successfully designing and implementing systems in order to achieve cost control and gain financial discipline, he has managed to improve the overall efficiency of the organisation. His strong analytical and organisational skills enable him in formulating accounting systems, and preparing accounting records and financial statements with proficiency. By utilising his strong relationship management and negotiation skills, he has proven his ability in communicating with banks, vendors, and various regulatory authorities. Additionally, he is a self-motivated, creative, and insightful individual, which enables him to reach both personal and professional goals.
ANKIT SHAH

ANKIT SHAH

ASSISTANT VICE PRESIDENT - ACCOUNTS AND FINANACE

Ankit Shah, a competent chartered accountant, has 13 years of experience in both corporate finance and accounts. He is an esteemed member of the Institute of Chartered Accountants of India. His expertise lies in corporate finance, financial accounts, internal financial control, and taxation. In the past, he has worked in several sectors, including financial consultancies, dyes & chemicals, and auto ancillary.
Deepesh Chaudhary

Deepesh Choudhary

Senior Manager - Accounts and Finance

Deepesh Choudhary, a finance professional with over 15 years of experience in the finance and accounting domain, possesses a deep understanding of accounting practices, taxation laws, bookkeeping, and International Financial Reporting Standards (IFRS). He has applied his extensive expertise to ensure financial accuracy, regulatory compliance, and effective financial reporting. He is adept at streamlining financial processes and implementing strategies that enhance organisational efficiency. His commitment to excellence is evident in his comprehensive approach to finance and accounting.
Prashant Parikh

PRASHANT PARIKH

DIRECTOR - COMMERCIAL, INFRASTRUCTURE, AND TALENT ACQUISITION

Prashant Parikh owns asset management, and IT and infrastructure development experience, after having worked with numerous industries over many years. Before moving into the healthcare sector, where he played a pivotal role in setting up and managing a plant of medical disposables for Core Healthcare, he used his knowledge in developing sales and marketing strategies for Gujarat Steel Tubes. At the same time, he gained expertise in manufacturing, sales and marketing, supply chain management, people management, procurement, and so on. In 2001, he became the CEO of Ashima Ltd. for its garment division, where he worked with several international clients. In 2005, he became the Director of the Cross Byrne Design Studio, where he served for 13 years. His extensive expertise in negotiation and analytical skills enables him to take up the responsibility for defining strategic company goals and objectives, whilst working on new commercial and technology-driven opportunities. His everyday role includes building partnerships with stakeholders and suppliers, strategically overseeing company infrastructure, and monitoring budget & resource allocation.
Mohsin Chalanga

MOHSIN CHALANGA

ASSISTANT VICE PRESIDENT - ADMINISTRATION AND WELLNESS

Mohsin is a dynamic leader with over 15 years of experience, of which 13 years is comprehensive experience in different verticals like BPO, KPO & RPO. His skillsets include General Management, Facilities management and Personnel management, Administration and implementing cost and time reduction measures.
Employee health and safety are his top priorities. He frequently conducts and coordinates events related to them, such as stress management techniques. He ensures that the different teams have an amazing work environment and infrastructure that inspires them to come to work and give their maximum.
His attention to detail and compliance with processes is reflected in his quarterly internal audit to ensure a robust quality management system is maintained.
Shweta Khatri

SHWETA KHATRI

ASSITANT VICE PRESIDENT - TALENT ACQUISITION

After a brief stint in the fitness industry, Shweta Khatri began her career in recruitment. She comes with over 14 years of work experience, which includes 12+ years of experience in Talent Acquisition across APAC and EMEA for banking & financial services, IT, ITEs/BPO, telecom, ISP, customer service, HRO, e-commerce, F&A, translation, RPA, FMCG, realty, infrastructure, and entertainment industries for business as well as support function roles. She is well-versed in managing SLAs like time to fill (TAT), source mix (employee referral, agency/vendor hiring, direct hiring and social media hiring), diversity hiring, hiring manager satisfaction, quality of hire, and cost per hire. She has hands-on experience in the entire recruitment life cycle – JD creation, sourcing, screening, interview coordination, offer creation as well as negotiation, on-boarding, campus hiring, stakeholder management, candidate life cycle management, vendor management, client management, people management, P&L management, and presales and sales support. She advocates as well acts as the brand ambassador of the organisation.
Jagdeep Kochar

JAGDEEP KOCHAR

CHIEF EXECUTIVE OFFICER - IT AND IT SERVICES

Jagdeep Kochar is a veteran of the IT industry, with 39 years of invaluable experience, and unparalleled credentials in implementing and managing large-scale and successful IT, IT services, and e-Governance projects. Out of his total experience, two decades of his journey were as the CEO of IT and IT services businesses, both in the Government and private sectors. During the initial years of his career, he was involved in implementing manufacturing projects for electronics and consumer durables in the private sector, and helped organisations with their automation plans using technology and IT. While the IT industry was picking up in India, he led his teams to set up large IT systems, networks, and software applications, including ERP.

Under his leadership, his teams have implemented many local and national level state projects, including the e-procurement initiative for the state of Gujarat, and the Government of India; and designed, built, and managed more than 30 Data Centres in India, including for Gujarat state, ONGC, Mazagon Docks Limited, and GUVNL. His teams were also involved in multiple noteworthy projects, such as the PKI project for Bharat Electronics Limited for securing Electronic Voting Machines (EVMs), Mineral Administration solution meant to curb illegal mining for the states of Gujarat, Karnataka, and Maharashtra, and ‘Cashless Health Insurance Card’ project for millions of poor families of Gujarat (now, a national project). He has also led implementation of state-wide surveillance, and Intelligent Traffic Monitoring for Gujarat.

He has provided IT-related advisory services to the Ministry of Electronics and IT (MeitY-GoI), IIM – Ahmedabad, GIFT City project, IFSCA, AIC for the Government of Vietnam, and several private organisations. He has received about 15 national and international awards for various e-Governance projects, and a distinguished alumnus award from the prestigious Institute of Chemical Technology, University of Mumbai. In the past, he has served as the President of Gujarat Electronics and Software Industries Association and IIM – Ahmedabad Alumni Association, Vice Chairman of Asia PKI Forum, and Chairman Gujarat for ESC India.

MANISH NAIK

CHIEF TECHNOLOGY OFFICER

Manish Naik is a seasoned IT professional with over three decades of experience spanning various domains such as networking, application development, information security, service support, data centre, and infrastructure projects. His core strengths lie in a comprehensive understanding of all IT areas, including technology implementation, project management, system design, information security, and infrastructure projects.
Throughout his career, he has been instrumental in several significant projects, including the design and management of one of the country’s most secure data centres, the First Tier IV State Data Centre for the Government of Gujarat, data centres of ONGC, Election Commission, SSNNL, Punjab Electricity Board, etc. He has also managed large-scale network projects, such as the one for GUVNL, which spanned the entire state of Gujarat with 1,200 locations and 25,000 endpoints. He has also been involved in surveillance projects like the Gujarat State-City Surveillance and Intelligent Traffic Monitoring Project. His international projects span countries like Vietnam, and multiple countries across Africa and the US. He has consulted for prominent organisations in the fields of pharmaceuticals, manufacturing, NBFC, PKI, universities, and the state and central government of India.

His achievements include pioneering efforts in the early days of Information Technology, like designing the barcoding system for the Gujarat State Education Board in 1996, and publishing the 10th and 12th examination results online for the first time in India in 1998.

SAUMIL BUCH

SAUMIL BUCH

VICE PRESIDENT - IT AND PROJECTS

Saumil Buch has 14+ years of rich experience in IT strategic planning, collaborative growth, and mentoring teams; he is also Cisco Certified. Moreover, he has an experience with designing and installing LAN, WAN, and voice connectivity, and planning and implementing 9+ office infrastructures in different geographical locations. At present, he is responsible to direct a team for the technical infrastructure as well as for user support, on-call 24 hours a day to ensure that IT functions are seamless, aiding the organisation’s productivity. His team takes care of ensuring the data integrity and security for all IMS clients by configuring IMS gateway systems, and providing backups and data restoration services. He diligently delivers unwavering quality solutions that provide value-added benefits to clients.
Tejas Sanghani

Tejas Sanghani

Assistant Vice President - IT

Tejas Sanghani, an accomplished IT professional with 19 years of experience, specialises in telecom and IT infrastructure management. He is known for his expertise in designing and maintaining robust IT systems, overseeing complex network architectures, and ensuring seamless service delivery across large-scale operations. He excels in vendor management, enterprise service assurance, and strategic planning, consistently driving efficiency and reliability within technology environments. His hands-on approach and deep understanding of IT infrastructure make him a key player in delivering innovative solutions and enhancing organisational productivity.
Vinayak Variyava

Vinayak Variyava

Senior Manager - IT

Vinayak is a seasoned IT Security professional with 15 years of extensive experience in implementing, designing, and managing sophisticated security solutions. Throughout his career, Vinayak has led security initiatives across various industries, effectively managing cross-functional teams and enhancing organisational resilience. His core competencies include safeguarding enterprise infrastructures, mitigating risks, ensuring compliance with industry regulations, deploying and configuring enterprise-level security measures such as firewalls, VPNs, and encryption technologies, along with designing secure networks through thorough risk assessments and threat modeling. He excels at incident response, threat intelligence, and compliance management, while fostering collaboration across IT and business units to achieve aligned security objectives. Vinayak remains committed to proactive security excellence, staying ahead of emerging threats.
Gaurang Ganatra

Gaurang Ganatra

Senior Manager - PMO

Gaurang Ganatra brings in 18 years of expertise in project management, business analysis, and IT consulting across sectors like tourism, banking, e-governance, ERP, and more. His career includes roles at Wipro, TCS, and Silver Touch Technologies, contributing to his skill in translating complex business needs into functional solutions. His analytical ability and leadership ensure successful project delivery and client satisfaction.
BHUVANESHWARI MANSHARAMANI

BHUVANESHWARI MANSHARAMANI

ASSISTANT VICE PRESIDENT - LEARNING AND DEVELOPMENT

Bhuvaneshwari has accumulated 14+ years of experience as an integral part of Talent Management for a broad spectrum of industries, including banking, telecom, and eCommerce. She specialises in executing seamless onboarding, training, and skill development for both new and tenured talent. Her expertise includes fostering collaborative environments and delivering impactful results across diverse operational landscapes. Her awareness of daily operations intricacies and client requisites helps her fulfil the Training, Quality, and Operations responsibilities and ensure the seamless execution of Learning and Development projects.

She is Six Sigma Black Belt certified and deeply understands Lean Audits and Compliance principles. Her project management proficiency has successfully piloted numerous audit-related projects, further demonstrating my commitment to precision in adherence to regulatory standards.

She has commandeered multiple organisational development initiatives as a T&D head, focusing on enhancing professional growth for executives and emerging leaders. She strongly advocates for customised training content, reflected in her proficiency in selecting and optimising Learning Management Systems (LMS). She also nurtures leadership within her team by conducting ‘Train-the-Trainer sessions.’

Her driving motto is, “Achieving excellence in life necessitates a commitment to openness, adaptability, and the ability to evolve in tandem with the changing times.”

Vidhi Patel

Vidhi Patel

Senior Manager - Communications

With over 14 years of experience, Vidhi Patel is a communications professional, specialising in developing impactful content strategies, and driving effective communication across diverse range of industries, including staffing and recruiting, healthcare, renewable energy, oil and gas, and advertising. Her expertise covers all aspects of corporate communication, content strategy, digital communication, and leadership messaging, ensuring that every message resonates with audiences both internally and externally.

She excels at crafting narratives that foster connection, engagement, and growth, whether through brand storytelling or executive communication. Being passionate about creating clear, compelling content, she devises methodical strategies that align with organisational goals and strengthen the brand image. Dedicated to continuous improvement, she embraces innovation, always seeking new and creative ways to deliver communication solutions that inspire change, build trust, and drive success.

Prachi

Prachi Shah

Manager - Marketing

Prachi Shah is an experienced marketing and branding expert with 8+ years in the outsourcing industry. She thrives on the rewarding challenge of building and nurturing brands through impactful storytelling and result-oriented strategies. With a knack for ideating, conceptualising, and executing innovative marketing and branding initiatives, she drives effective growth and visibility.

A people’s person, she excels at developing and leading high-performing teams, with expertise in social media, e-mail and content marketing, thought leadership, webinars, conferences, environmental branding, among others. She is passionate about creating strategies that resonate with target audiences, both internally and externally, driving long-term business success. Her adaptability and tactical approach consistently deliver results that boost bottom-line growth.

Hina

Hina Rajput

Manager - Marketing

Hina Rajput has over 13 years of experience in marketing, communications, and business growth, primarily for B2B organisations in highly regulated markets like finance, IT, and healthcare. She has a proven record in generating sustained revenue, especially within multicultural and international contexts across the US, UK, MENA, and Asia. Her expertise includes go-to-market strategy, performance marketing, and client retention, leveraging her insights to lead global teams toward dynamic growth.
Bhumika

Bhumika Shah

Manager - Digital Marketing

Bhumika Shah brings over 8 years of B2B outsourcing industry experience, with a unique blend of expertise in marketing analytics, strategy, and recruitment. Starting her career at IMS as a recruitment consultant, her passion for combining the precision of accounting with the creativity of digital marketing returned her to her core. Known for her keen interest in human psychology, and having an eye for aesthetics, she is a strategic thinker who excels at making complex concepts relatable. Her multifaceted skill set makes her a valuable contributor to our success.